What to Do When Your SmartphoneFreezes?

Power Down

When all else fails, turn off the smartphone, wait a few seconds and then turn it back on again. This works best if you're dealing with an unresponsive app or clogged memory. On an Android phone, hold down the power button until you see the option to power down your phone. On the iPhone, hold down the power button until you see a red slider for turning off the phone.

Remove the Battery

If your smartphone is so frozen that you can't even turn it off, the next step is to remove the battery to power down the phone completely. For most smartphones, this involves removing the back cover and lifting the battery out. If you're using the iPhone, there is no easy access for this sort of brute-force power down. Instead, you'll need to hold down the power and home buttons for at least 10 seconds, or until the Apple logo appears on the screen. If your battery was low before the phone froze, completely recharge it before you turn on the phone again.

Identify the Problem

Are you suffering from frequently crashes? You may have a problem that needs to be addressed. If
you're not running the most recent version of the operating system, update that -- this often fixes
problems and vulnerabilities. If you recently installed an app, some bug or incompatibility may
be the problem; if so, removing the app may fix the issue. If the app is one you need for work, contact
your IT department to discuss the problem. If your phone's memory is getting full, remove any files or
apps you don't need to increase space. Bear in mind that as your phone gets older, problems may
be harder to identify; when the hardware begins to we wear out, the phone will need to be replaced. If you
think that time is coming for your business phone let your boss or resident tech expert know so
appropriate measures can be made to back up relevant work data and remove any sensitive

Erase the Phone

If all else fails, you can try to restore your phone to its factory settings and start fresh. For an Android
smartphone, go to the Settings screen and go to "Privacy." Choose "Factory Data Reset," then
"Reset Phone" and finally "Erase Everything." For the the iPhone, you'll first need to install the
newest version of iTunes on your computer. Then, with your iPhone connected to the computer, click
on the device in iTunes and select "Restore" under the Summary tab. This gives you the option to
restore your iPhone to its original settings. Before doing this, make sure you've backed up all your
work-relevant information.

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